Help desk and remote support, unified.
IQDesk is the front line of IT operations — ticket management, SLA tracking, and secure remote support in a single queue your team actually wants to use.
Why teams run IQDesk
Faster resolution
One queue for every request means less time routing tickets and more time closing them.
SLA accountability
Breach alerts and escalation paths keep response times visible before they slip.
Audited remote access
Every remote session is consent-gated, encrypted, and logged end-to-end — the evidence regulated environments require.
Self-service deflection
A searchable knowledge base resolves repeat requests before they become tickets.
Key capabilities
- SLA-backed ticket queue with automatic breach escalation
- Duplicate-ticket detection surfaces similar past requests before a new one is filed
- Unified intake from email, self-service portal, and agent check-in
- Remote sessions with consent workflow, AES-256 encrypted recording, and full audit trail
FAQ
Yes — IQDesk ingests tickets from a monitored mailbox alongside its portal and agent-initiated requests, all landing in the same queue.
Bring your IT operations into one core.
Start a free trial in minutes, or talk to our team about a deployment built for your environment.