Help desk, assets, patching, and posture — one operations core.
IQOps unifies help desk, remote support, asset inventory, patch management, and endpoint posture monitoring into a single operations core — one login, one data model, no blind spots between tools that were never meant to talk to each other.
Why teams run IQOps
One queue, every request
Ticketing, remote support, and self-service in a single view your team actually wants to use.
Live inventory, every site
Hardware, software, and license data stay current through agent check-in — no manual audits.
Patch on your schedule
Staged rollouts with automatic rollback mean patching stops being an after-hours fire drill.
Exposure you can see
Continuous posture checks and vulnerability correlation surface risk before it becomes an incident.
Key capabilities
- SLA-backed ticket queue with automatic breach escalation and duplicate-ticket detection
- Remote sessions with consent workflow, AES-256 encrypted recording, and full audit trail
- Secure voice calling during a remote support session — either side can start it, WebRTC audio that's peer-to-peer by default and relayed only through your own infrastructure when needed
- Zero-touch agent enrollment with live hardware, software, and license inventory across every site
- Scheduled, verified patch rollouts with staged rings and automatic rollback on failure
- Continuous endpoint posture checks — encryption, firewall, protection status — with alerts that auto-resolve when the condition clears
- Threat intelligence lookups against IOC feeds for fast triage during an active incident
- Automated remediation playbooks that orchestrate multi-step response across the fleet
- AI-assisted ticket triage and resolution (early access)
FAQ
One product, one login, one data model. Help desk, assets, patch, and posture monitoring are all part of the same platform — you don't stitch together separate tools or separate invoices.
Bring your IT operations into one core.
Request a free trial, or talk to our team about a deployment built for your environment.